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Our Mission

To maintain a multi-company call center environment which assists our clients in maximizing customer satisfaction on each contact. Always provide a “Personal Touch” for the client’s customers through the utilization of professionally trained service agents.

Since 1990, TMS has been providing call center services for a wide variety of clients. Our services are client driven, flexible, and characterized by our personal handling of special needs. We are particularly well suited for businesses and organizations that need a quick response to changing demands.

TMS has proudly served its clients for over two decades while operating exclusively onsite, under a single roof. This allows our professionaly trained support staff and phone service agents to quickly adjust to our clients ever changing needs.TMS is:

  • Client driven
  • Flexible
  • Characterized by quickly handling special needs
  • Delivered on 300 web enabled work stations
  • Efficient for handling call spikes around catalog drops

TMS teams up with our Clients to:

  • Provide call routing options for Order and Customer Service calls, Over-flow calls, After hours calls, & Holiday Seasonal Calls
  • Deliver Increased sales revenue
  • Furnish professionally trained agents that are accent neutral
  • Offer the “Personal Touch” your Brand deserves in a competitive marketplace

TMS delivers for our Clients 24 X 7 X 365 days a year:

  • Call center applications that interface with your Order Entry System
  • E-commerce order entry processing
  • Customized price models

DIRECT RESPONSE

With over 13 years in Direct Response experience and more than 700 campaigns, TMS is your choice for:
• TV - Short and Long Form
• Radio - Short and Long Form
• Print Media
• Direct Mail - Single or Multi-product
• Web

CATALOG

TMS has provided services for catalogers for over 22 years:
• Order taking
• Overflow
• High handle %
• Increased average ticket
• Disaster relief

CUSTOM SERVICES

• Customer Service
• Lead Generation
• Appointment setting
• Overflow and after hours
• Female Only Call Routing (Optional)
• Consumer recall support
• Outbound • Legal • Pledge Drives
• Non-Profit • Political surveys