Our Mission

To maintain a multi-company call center environment which assists our clients in maximizing customer satisfaction on each contact. Always provide a “Personal Touch” for the client’s customers through the utilization of professionally trained service agents.

Since 1990, TMS has been providing call center services for a wide variety of clients. Our services are client driven, flexible, and characterized by our personal handling of special needs. We are particularly well suited for businesses and organizations that need a quick response to changing demands.

100+ Active Clients

400+ Agents

26+ Years in Business

Oregon Duck Fans!

TMS has proudly served its clients for over two decades while operating exclusively onsite, under a single roof. This allows our professionaly trained support staff and phone service agents to quickly adjust to our clients ever changing needs.TMS is:

  • Client driven
  • Flexible
  • Characterized by quickly handling special needs
  • Delivered on 300 web enabled work stations
  • Efficient for handling call spikes around catalog drops
TMS teams up with our Clients to:
  • Provide call routing options for Order and Customer Service calls, Over-flow calls, After hours calls, & Holiday Seasonal Calls
  • Deliver Increased sales revenue
  • Furnish professionally trained agents that are accent neutral
  • Offer the “Personal Touch” your Brand deserves in a competitive marketplace
TMS delivers for our Clients 24 X 7 X 365 days a year:
  • Call center applications that interface with your Order Entry System
  • E-commerce order entry processing
  • Customized price models

Dotty Stapleton


Jim Stapleton

Executive VP

Jeff Randall

Vice President of Sales and Marketing

Kelly Lowman

Vice President of Operations