Our Mission
To maintain a multi-company call center environment which assists our clients in maximizing customer satisfaction on each contact. Always provide a “Personal Touch” for the client’s customers through the utilization of professionally trained service agents.
Since 1990, TMS has been providing call center services for a wide variety of clients. Our services are client driven, flexible, and characterized by our personal handling of special needs. We are particularly well suited for businesses and organizations that need a quick response to changing demands.
100+ Active Clients
400+ Agents
26+ Years in Business
Oregon Duck Fans!
TMS has proudly served its clients for over two decades while operating exclusively onsite, under a single roof. This allows our professionaly trained support staff and phone service agents to quickly adjust to our clients ever changing needs.TMS is:
- Client driven
- Flexible
- Characterized by quickly handling special needs
- Delivered on 300 web enabled work stations
- Efficient for handling call spikes around catalog drops
TMS teams up with our Clients to:
- Provide call routing options for Order and Customer Service calls, Over-flow calls, After hours calls, & Holiday Seasonal Calls
- Deliver Increased sales revenue
- Furnish professionally trained agents that are accent neutral
- Offer the “Personal Touch” your Brand deserves in a competitive marketplace
- Call center applications that interface with your Order Entry System
- E-commerce order entry processing
- Customized price models
Dotty Stapleton
CEO
Jim Stapleton
Executive VP
Jeff Randall
Vice President of Sales and Marketing
Kelly Lowman
Vice President of Operations