We use strategy and experience to generate results
TMS has been in business since 1990. In this time, we've learned how to optimize our client campaigns to ensure we provide the best possible results. We have a proven track record in increasing conversion rates and AOV.
Asking for the Sale
At TMS, our agents are trained to ask for and assume the sale, as this ensures higher conversion rates
Our representatives are trained to engage the caller and relate the product to the callers needs
We coach our agents and provide client specific feedback to ensure we are providing the highest level of service
TMS handles all calls, inbound and outbound from our Roseburg, OR. USA.
No calls are fed to off shore sites or at-home agents. TMS partners with other USA based call centers to offer overflow and multi-center capability as needed for large direct response campaigns.
TMS offers inbound sales trained agents. In addition to specializing in Direct Response and Catalog business we offer custom services such as Female-only call routing, Appointment Setting, Customer Service and Lead Generation. With our diverse client base and intelligent routing methods we offer some of the best agents in the business for your needs.
"We have been working with TMS for over 8 years now and I highly recommend their services. They have been instrumental in growing our business with engaged agents answering the phones & their unique ability to adapt their systems to new product offerings and campaigns."
I have been a satisfied client of TMS for almost 3 years. The management team does a great job, the IT team is top notch, and the agents are wonderful. The team is responsive when there improvements needed and when agent coaching is required. I recommend their services to anyone who can benefit from them.
Director of Operations, Supragenix
TMS has been an invaluable partner in growing our business, they have been a true extension of our company and its goals for success. Customer service and strong metrics are important to us; through TMS Call Centers our customers get a live agent who is friendly, knowledgeable and committed to company objectives 24 hours a day, all year long. We highly recommend TMS Call Centers.